Alternative Dispute Resolution

Information about using this website.

Updated: 12 November 2026

Consumer information

In the event of a consumer dispute, the consumer may contact the alternative dispute resolution entity with territorial and subject-matter jurisdiction. These procedures concern consumer disputes, rather than exclusively business-to-business relationships.

Find the competent entity

Consult the current list of ADR bodies and their jurisdictions on the Portuguese Consumer Directorate-General website: www.consumidor.gov.pt. This page does not declare that the company is a member of an arbitration centre.

Contact and complaints

You may first explain the situation to Plásticos Visconde at carla@plasticosvisconde.com. The electronic complaints book is available through the footer link.

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